COBRA Administration

Handling all of your company’s COBRA Administration, from mailing the Initial Notification to collecting the premiums, is part of our service to you. When a COBRA event occurs, all you do is notify us. We do the rest:

• When we are notified of the termination of a covered participant, we immediately mail him/her a COBRA packet. This is customized for your company, and informs covered participants of choices including time frames for making decisions.
  
  
• Process returned forms for those electing COBRA coverage, making sure relevant insurance carriers are notified.
  
  
• Mail premium coupons to simplify participants remitting their payments.
  
  
• Mail late payment notices when necessary.
  
  
• Provide full member support through our call center. (See BeneSource® Hotline)
  
  
• Manage annual open enrollment for COBRA participants.
  
  
• Notify COBRA participants of premium rate and benefit changes.
  
  
• Process multiple qualifying events, when occurring.
  
  
• Terminate COBRA participants when no longer qualified.
  
  
• Reconcile insurance carrier’s premium statements to reflect COBRA participants. (See Premium Billing and Reconciliation)
  
  
• When you hire a new employee, we mail the required Initial Notification form. (See New Hire Support)
  
  
• Mail HIPAA (Health Insurance Portability and Accountability) forms, when necessary.
  
  
• Pay COBRA premium payment to the respective insurance carriers.