Call Center
Real People. Real Answers.
When a member calls, a live benefits professional answers. BSC’s Southern California call center is staffed by highly trained, licensed specialists ready to guide members through enrollment questions, claims, and plan details. Our team never works on commission, and is focused on one-call resolution with clarity and empathy.
Call Center Services
Live Benefit
Specialists
Friendly, knowledgeable support that helps members understand and feel supported in their benefits.
Licensed &
Experienced Team
Trusted guidance from licensed experts with deep benefits knowledge.
Dedicated
Support Line
A customized phone experience designed specifically for your members.
Local, In-house
Team
Southern California-based specialists delivering consistent, high-quality service.
Tenured
Experience
A highly experienced team, with an average tenure of 14 years, providing knowledgeable and reliable support.
Language
Assistance
Language support designed to meet the needs of diverse member populations.
Fast & Accurate
Resolution
Quick answers and effective issue resolution with attention to detail.
Compliance
Focused
Every interaction aligns with regulatory requirements and best practices.
Strong Focus on Compliance, Professionalism, and Member Satisfaction
10
Self-Funded, Fully Insured, Participation Plans
Comprehensive management, including enrollment, carrier communication, and employee education for legal benefit access.
Our Approach
Personalized, Expert Support
At BSC, every member call is answered by a fully licensed, highly trained, live benefit specialist – never an automated system.
Our team brings deep expertise in large, complex union and employer organization benefits. We focus on resolving issues on the first call, delivering a seamless, reassuring experience every step of the way.
Powered by BeneSource
BeneSource equips our Call Center to manage benefits administration with greater speed, visibility, and accuracy. Our proprietary platform enables personalized support while improving operational efficiency across every interaction.
Representatives have instant access to member eligibility and benefits information in one centralized system.
Includes integrated tools that connect benefit administration and customer service in a single experience.
This all-in-one platform streamlines workflows, reduces wait times, and helps deliver faster, more accurate support.
Flexible and configureable to support your organizations unique plan experience and administrative needs.
We Answer the Call
01
Called to Serve
Full-Service Administration
From day one through retirement and beyond, we handle every aspect of benefits administration for our clients. Our team manages the full benefits lifecycle, including enrollment, ongoing support, financial management, and transitions. With a single, dedicated partner managing your program, accuracy and compliance are assured.
02
Called to Care
Human-Centered Support
When members need support, they connect with a highly trained and licensed benefits professional – never a call center script. Our team’s specialized knowledge ensures members receive clear, compassionate guidance and accurate answers, no matter how complex the question.
03
Called to Safegaurd
Precise Financial Stewardship
We take responsibility for all financial details, managing payments, reconciling premiums, and coordinating billing with absolute accuracy. Our diligent oversight ensures every transaction is precise and every dollar is accounted for, so you can have total confidence in your plan’s financial health.
04
Called to Innovate
Powered By BeneSource
Tailor made for large complex benefit plans, our proprietary platform connects every aspect of enrollment, administration, and financial management into one integrated system that allows for total clarity and seamless execution.
05
Called to Champion
Trusted Advocacy
From Our Clients
Get In Touch
Ready to
Answer Your Call
Contact us today to learn how we can elevate and streamline your benefits program.