Toll-Free Call Center
Your plan participants will always have questions about their benefits. Their insurance coverages can be confusing to them, and as they enroll for the first time or as their family changes (birth of a child, marriage/divorce), they need to update enrollment.
These questions usually end up at the HR department. Unfortunately, this means your staff has to stop their current project to listen to the issue, research it, and respond. This distraction takes many hours out of the week that could be better applied toward more meaningful HR work.
Your plan participants can have access to a Toll-Free Call Center staffed by BSC Benefit Specialists who are fully trained in your organization’s benefit plan and have access to a database of benefits information specific to each plan participant. In addition, having BSC answer questions can be better for the plan sponsor because when they call us, our Benefit Specialists can research and respond to plan participant questions immediately. If not, the Benefit Specialist takes ownership of the matter, follows it to resolution, and responds promptly. So when a plan participant asks . . .
- When am I eligible?
- How do I enroll?
- When do my benefits start
- What does the benefit cost?
- How do I get a replacement ID Card
- I had a life status change; how do I add a new child or spouse?
- Where can I go for care?
- When does my coverage start?
- Or any other benefits-related questions.
. . . they simply call BSC, and our professional team takes care of them.
Often the most confusing and frightening experience a plan participant can have with their benefits is when they have a claim they do not understand. The insurance world can be a mysterious maze for the untrained. That’s where BSC comes to the rescue. We assist with:
- EOB Review
- Out-of-Network Issues
- Mystery Health Care Invoice
- Coordination of Benefits Issues
Often all it takes is one call to our Claims Team. If it is a complex claims issue, BSC will obtain a signed HIPAA Authorization form and go to bat for your plan participant. You will find that they are grateful for this support from their plan sponsor.
Your plan participants will have the comfort and support of a team who will navigate the claims world on their behalf. Having a Claims Advocate can often be the most valuable benefit you offer your plan participants.
Custom Benefits Web Portal
Today’s plan participant desire 24/7/365 online access to view and manage their benefits. BSC delivers BeneSource, our secure proprietary SaaS-based platform that is customizable to meet your benefit plan needs.
Many plan participants prefer to explore, research, and ask questions online instead of over the phone. Each of your plan participants will have access* to a secure web portal that aggregates the following:
- Primary Plan Participant, Spouse, and Dependent Demographic Data
- Current Benefit Elections
- Elected Coverage Plan Details
- Plan Deductions
- Life Event Management Module
- Resources / Links
- Online Inquiry
- Document Upload
- And so much more
By providing your plan participants with our cutting-edge technology, you empower them to become proactive in managing their insurance coverages and other benefits.
*Optional online access for Dependents 18 years of age and older.