Plan Participant Services

Your plan participants will always have questions about their benefits. Their insurance coverages can be confusing to them, and as they enroll for the first time or as their family changes (birth of a child, marriage/divorce), they need to update enrollment.

These questions usually end up at the HR department. Unfortunately, this means your staff has to stop their current project to listen to the issue, research it, and respond. This distraction takes many hours out of the week that could be better applied toward more meaningful HR work.

Your plan participants can have access to a Toll-Free Call Center staffed by BSC Benefit Specialists who are fully trained in your organization’s benefit plan and have access to a database of benefits information specific to each plan participant. In addition, having BSC answer questions can be better for the plan sponsor because when they call us, our Benefit Specialists can research and respond to plan participant questions immediately. If not, the Benefit Specialist takes ownership of the matter, follows it to resolution, and responds promptly. So when a plan participant asks . . .

• When am I eligible?
• How do I enroll?
• When do my benefits start
• What does the benefit cost?
• How do I get a replacement ID Card
• I had a life status change; how do I add a new child or spouse?
• Where can I go for care?
• When does my coverage start?
• Or any other benefits-related questions.

. . . they simply call BSC, and our professional team takes care of them.